We can safely and securely access your computer—or meet with you over video chat—only with your explicit permission, to troubleshoot issues and resolve them quickly without an in-home visit. Get expert help from the comfort of your own home.
Do you have a small problem? Just need to be pointed in the right direction? Maybe need to know how to change a quick setting on your computer or phone?
We have the perfect solution for you!
$15 flat fee for up to a 15 minute remote consult.
Need more time than 15 minutes? $10 for each additional 5 minutes.
*Applies to remote services only
Sometimes you don’t need a full in-home visit. Remote support allows us to connect to your computer securely or meet with you over video chat to solve smaller issues while you stay at home.
• Minimum remote or video session fee: $45 (up to 30 minutes)
• Each additional 30 minutes: $45
• Hourly rate: $90/hour
• Printer not connecting
• Error messages you don’t understand
• Email not sending
• Internet browser acting strange
• Need help changing a setting
• Walking through smart TV or sound system setup
• Guided support over FaceTime or video chat
• Computer troubleshooting (software issues, updates, settings, apps)
• Email setup and troubleshooting
• Internet and browser issues
• Software installs and walkthroughs
• General “how-to” training and guidance
• Video chat help for non-computer devices (smart TVs, streaming devices, soundbars, phone settings, and more)
At this time we can only accept Venmo or Zelle for remote sessions